Gterms and conditions

Online shopping:

Gift Vouchers purchased on the Website are valid for 6 months from the date of purchase and this expiration date is not extendable.

Returns:

The purchase of services via the Web does not admit any cancellation or refund. Nor can they be exchanged for money or other services other than those purchased. Once your purchase is made, you will have 6 months validity to redeem your gift voucher.

Bookings:

To book an appointment, please go to our website reservations section: https://higueronspa.higueronresort.com/reservas?utb_buy_variant=booking

Your reservations are guaranteed by credit card through our system. Payment will be made upon arrival before the enjoyment of the service.

Reservation cancellation policy:

  • Cancellation up to 24 hours before your appointment: No expenses.
  • Cancellations from 24 hours prior to your appointment: The 50% of the price of the reserved treatment will be charged.
  • Not going to the reserved appointment without prior notice: will incur a 50% charge for the reserved treatment.

To avoid possible charges, please make your reservation modifications or cancellations within the established period as follows:

Arrival:

We recommend arriving 10 minutes before your appointment, showing up late will mean that the time of your treatment will be shortened so as not to harm the subsequent client, whom we must attend to in a timely manner.

Minimum age:

The minimum age to access the Spa is 16 years. Between 16 and 18 years old it will be a requirement to always be accompanied by an adult.

Basic rules of use:

The use of a swimsuit is mandatory in all the facilities and a cap in the water area.

It is mandatory, and for your safety, access to swimming pools by stairs. Jumping into the water or accessing the massage beds or seats is strictly prohibited. It is forbidden to run inside the water area.

Showering is mandatory before starting your circuit and after using the sauna and/or Turkish bath.

The Spa environment is an area of relaxation and tranquility, silence is requested.

To respect the right to privacy of all Spa users, please avoid the use of mobile phones, cameras and other electronic devices while using the facilities.

Loss or deterioration of personal objects:

Higuerón Spa is not responsible for missing or damaged objects. We advise you not to bring valuables with you during your visit.

Smoking or consuming food and drinks brought from outside is not allowed in our facilities.

pregnant. Special physical or health conditions:

The spa circuit is not offered to pregnant women on the recommendation of medical professionals and due to the risks that may be caused by the force of the jets, sudden changes in temperature or the effect of heat for a long time.

However, we will be happy to help you choose one of our most gentle massages for pregnant women, which they can enjoy without any risk to the pregnancy.

Please notify us of any physical condition, hypertension, allergy or injury that could affect the service when you make your reservation. Our services will not be offered to any client who is under the influence of alcohol or drugs.

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